Return Policy

We are happy to offer exchanges or store credit within 14 days of purchase. Items purchased in-store or on our website may be exchanged in-store or by mail. To be eligible for an exchange or store credit, items must be returned in new, unworn condition with the original receipt and packaging.

All custom made items, special order merchandise, engraved items or any merchandise that has been altered or sized, may not be returned or exchanged. If the item was received as a gift, please contact us at (843) 853-0103 to handle any request.

HOW TO MAKE A RETURN

If your purchase isn't quite right, we're happy to help with an exchange for a different size, chain length, or style.

Please contact us before returning your item so we can review the exchange, confirm the details, and provide return instructions. Customers are responsible for the cost of shipping their item back to us. Once we receive your return, we'll give you a call to finalize the exchange and collect a $5 shipping fee to cover the cost of mailing your replacement item. Once payment is received, your exchanged item will be on its way!

Return shipping times will vary based on processing and your location. If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

Thank you for supporting our family-owned business—we truly appreciate your understanding.

Please mail your exchange to:

Dacuba's/ 84 N. Market St / Charleston, South Carolina / 29401

REFUNDS

If a refund is applicable, we will notify you of a refund approval and the credit will be applied to your original method of payment. Please allow 30 days for the credit to appear on your billing statement.

Other F&A

Replacements are only applicable to damaged or defective items. If you receive the incorrect item, contact us at dacubas@comcast.net or (843) 853-0103.